AI-Powered Chatbots Can Help Hotels Serve More Guests
Instead of AI, a rule-based chatbot uses a tree-like flow to understand guest queries. The chatbot will identify keywords and based on those, it will ask follow-up questions to the guest to eventually get to the correct resolution. This tree-like structure and the answers are all predefined which allows you to be in full control of the conversation, even if you are not responding yourself.
Generally, a chatbot is hired to help prospective guests answer critical questions to increase conversion on your website. If you are a leisure hotel, your chatbot is hired to answer questions centered around the local area, room configurations, amenities, etc. You can use the power of chatbots to remind your guests of your loyalty programs or that it’s time to redeem them. At the same time, chatbots will automatically keep track of the loyalty rewards in every customer’s account for you, so you can do away with the conventional methods of book-keeping. “Booking additional services is where the power is,” says Nigel Symonds, Hospitality Consultant at Avenue9, a leading player in the IT sector that provides hospitality solutions.
Dynamic Responses
With the increasing hype surrounding ChatGPT and Generative AI Chatbots, the Travel and Hospitality industry is now embracing the potential of this transformative technology. While many companies in the travel industry have acknowledged the impact of Generative AI on their business, only a few have taken the leap to implement this cutting-edge technology. Nevertheless, the ones that have adopted Generative AI-powered chatbots are reaping the benefits of enhanced customer experiences, streamlined operations, and a new era of convenience and efficiency. Skip the long lines – our hotel chatbots ensure quick and hassle-free check-ins and check-outs. With Floatchat, guests can simply interact with the chatbot through their preferred messaging platform and complete the entire process within minutes. AI-powered hospitality chatbots pave the way for an all-around customer support experience.
In this way, you will have the flexibility to display more visual and impactful content to influence the user’s decision-making.
Chatbots could increase your hotel’s reviews
In the competitive hospitality industry, enhancing customer engagement is paramount. This is where Picky Assist can be a game-changer, by automating and optimizing the sales process specific to hotels. When customers have already made their booking, they may be open to related products such as renting a car, package deals on flights and hotels, or sightseeing tours. Chatbots can help customers manage their reservations by selecting their seats, checking in online, altering check-in dates, and more. They can book extra products, such as more luggage, or upgrade their seats, streamlining the process for customers.
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